Terms of service

About these terms

Westbrook Growth Partners LLC (trading as Westbrook Growth Partners), New Mexico limited liability company, registered with the New Mexico Secretary of State under entity ID 0008105011, with its registered office at 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States. Email: contact@westbrookgrowthpartners.com.

These terms apply to all consulting services we provide to business clients. A signed proposal (statement of work) together with these terms forms the contract. If they conflict, the proposal prevails.

Our services

We provide information technology consulting services: IT strategy and advisory, cloud and infrastructure, cybersecurity and compliance, digital transformation and automation, IT project management and fractional CTO services. We do not provide financial, investment, legal or accounting advice, and we do not hold client funds.

Proposals

Each engagement starts with a written proposal describing scope, deliverables, timeline and fees. Proposals are valid for 30 days. Work outside the agreed scope is quoted separately and only carried out with your written approval.

Fees and payment

• Fixed-fee projects: 50% on signature, 50% on delivery.
• Retainers: invoiced monthly in advance.
• Day-rate work: invoiced monthly in arrears.
• Invoices are payable by bank transfer within 14 days. Prices are in US dollars and exclude applicable taxes.
• Late payments may incur statutory interest and we may suspend work after written notice.

Cancellation and refunds

• If you cancel before work starts, any deposit is refunded in full within 14 days.
• If you cancel after work starts, you pay for work completed to date and any excess deposit is refunded.
• Retainers have a 3-month minimum term, then may be cancelled with 30 days written notice.
• If a deliverable does not match the agreed scope, tell us within 14 days of delivery and we will correct it at no extra cost.

Client responsibilities

You agree to provide timely access to the information, systems and people we need, and to confirm that you are authorised to give us access to any third-party systems.

Confidentiality

Both parties keep confidential all non-public information received from the other, during the engagement and for 3 years after it ends. We sign a mutual NDA on request.

Intellectual property

Once paid in full, deliverables created specifically for you (reports, documentation, configurations) belong to you. We keep ownership of our pre-existing methods, templates and know-how.

Liability

Our total liability under any engagement is limited to the fees paid for that engagement in the 12 months before the claim. We are not liable for indirect losses such as loss of profit or data, except where the law does not allow this limitation. We are not responsible for failures of third-party software or services we recommend but do not operate.

Governing law

These terms are governed by the laws of the State of New Mexico, United States. Any dispute will first be discussed in good faith; failing agreement, it will be referred to the competent courts of that jurisdiction.

Contact

Questions about these terms: contact@westbrookgrowthpartners.com.